Refund Policy

Effective Date: January 13, 2025

At Sameway Rides, we strive to ensure a smooth and secure experience for all users. Below is our refund policy concerning payments made through the Razorpay payment gateway.

Automatic Refunds

If a payment fails due to a technical error at the gateway or issuing bank, Razorpay typically processes an automatic refund. This refund will be credited back to the original payment method within 5 to 7 working days.

Manual Refunds

If an automatic refund is not processed, or if the payment is more than 6 months old (as most banks do not support refunds for payments older than 6 months), users can contact Razorpay support with proof of payment to request a manual refund.

Additionally, if the payment is successful from Razorpay but the transaction is not reflected in the Sameway Rides app, users can contact our support team at info@samewayrides.com with the payment proof for manual resolution. We will work to resolve the issue as soon as possible.

Refund Request Time Frame

Users must report payment issues within 15 to 30 days of the transaction to be eligible for a manual refund. This allows us enough time to locate and verify the payment and resolve the issue.

Conditions Where Refunds Cannot Be Granted

• The payment ID or details do not match with our database or payment history with Razorpay.
• Users exit the app, switch off their mobile, or lose their internet connection during the transaction. We advise users not to exit the app while completing a transaction, as this will not be considered our fault.
• Fraudulent or misleading behavior is detected. In such cases, appropriate action may be taken.

How to Contact Support for Refund Requests

To request a refund or report a payment issue, users should contact our support team at info@samewayrides.com. Please attach the following details in your email:

• Screenshot of the payment
• Payment confirmation details
• Full name, email, and phone number associated with your Sameway Rides account

We will process your request and respond as quickly as possible.